So you want to be a consultant…?
Nice discussion of good customer service that covers just about any endeavor.
(www.unixwiz.net) : The single biggest surprise to prospective consultants is when I suggest that their technical skills will not be their biggest asset. Those skills are required, of course, and often help get you in the door, but the long-term customer relationships on which a consultant depends are built on one thing only:
Consulting maxim:
You must give the customer The Warm Fuzzy Feeling™
Tags: Work